Privacy Policy

We ask that you read our privacy policy carefully as it contains important information on who we are, how and why we collect, store, use, and share personal information, your rights about your personal information, and how to contact us or the relevant authorities if you have a concern.

This privacy policy is divided into the following sections:

• Who we are
• Our website
• Our collection and use of your personal information
• Our legal basis for processing your personal information
• Further information—the personal information we collect, when and how we use it
• Who do we share your personal information with
• Transfer of your information internationally
• Cookies and similar technologies
• Marketing
• Your rights
• Keeping your personal information secure
• How to complain
• Changes to this privacy policy
• How to contact us

1. Who are we

We are WPVille, a Pakistan-based service provider offering website hosting, WordPress management, domain support, and related digital services.

We collect, use, and are responsible for certain personal information about you. When we do so, we are responsible as a “data controller” under Pakistan’s Prevention of Electronic Crimes Act (PECA), 2016, and associated data protection practices.

2. Our website

This privacy policy relates to your use of our website: www.wpville.com.

Throughout our website, we may link to other websites operated by third parties, including partners and integrations. These websites may collect personal information through their privacy policies. Please refer to those privacy policies for details on how your data is handled by third-party providers.

3. Our collection and use of your personal information

We collect personal information about you when you interact with our website, communicate with us, place an order, request support, or participate in marketing surveys and feedback.

This information may be collected directly (e.g., when you sign up or contact us) or indirectly (e.g., when browsing the website, submitting a form, or through automated tools such as cookies).

The types of personal information we may collect include:

• Name, email address, company name, and phone number
• Billing and address details
• Gateway tokens (we do not store card numbers or banking credentials)
• IP address, browser type, and device information
• Information regarding the services we provide to you
• Login credentials (encrypted), domain, and website data
• Communication history (emails, chats, support tickets)
• Your website usage patterns and referral source
• Any login details you provide for support or migration services

We use your personal information to:

• Create and manage your WPVille account
• Provide you with hosting, website support, and domain management
• Process your payments and issue invoices
• Migrate your website from another provider (if requested)
• Improve our services and customer experience
• Deliver technical support and follow-ups
• Detect and prevent fraudulent activity
• Communicate updates and changes to your account
• Comply with legal obligations where applicable

WPVille does not offer services to individuals under the age of 18. We do not knowingly collect or store data belonging to minors.

4. Our legal basis for processing your personal information

Under applicable Pakistani law and recognized international standards, we process your data based on one or more of the following legal bases:

• Consent – Where you have given explicit consent for specific purposes
• Contract – Where processing is necessary to deliver services you have requested or are contractually bound to
• Legal obligation – Where we must process data to comply with applicable laws and regulations
• Legitimate interest – Where the processing supports WPVille’s operational, security, or commercial interests in ways that do not override your data rights

5. Further information — the personal information we collect, when and how we use it

6. With whom do we share your personal information

We never sell your data to third parties.

However, we may share necessary personal information with selected partners or service providers strictly to deliver services on our behalf. These include:

• Domain registrars and DNS providers
• Payment processors and billing systems
• Technical support teams
• Security and fraud prevention partners
• Survey, analytics, and email marketing platforms
• CDN, backup, and uptime monitoring tools
• Website support professionals (when explicitly requested)

Each third-party service provider is bound by confidentiality and data protection clauses and may only use your data under their contract with WPVille.

We may also disclose your data to law enforcement or regulatory authorities when legally required under Pakistan’s laws or in cooperation with relevant international agencies for fraud prevention or cybercrime investigations.

7. Transfer of your information internationally

While WPVille is based in Pakistan, certain services may involve international transfers of your data. For example:

• Domain ownership data may be shared with registrars in the United States or other countries, depending on the TLD
• Payment processors may be based outside Pakistan
• Technical support or analytics tools may operate on a global infrastructure

Wherever applicable, we ensure that such transfers are protected by suitable safeguards such as contractual agreements, secure transmission protocols, and data minimization techniques.

We do not knowingly transfer data to countries or organizations without appropriate protection standards.

8. Cookies and similar technologies

WPVille uses cookies and related technologies on its website to enhance the user experience and analyze traffic. Cookies allow us to:

• Remember your login state or preferences
• Understand visitor behavior
• Improve the performance of our website
• Measure the effectiveness of marketing campaigns

You may opt out of non-essential cookies via your browser settings. For detailed usage, please refer to our Cookie Policy.

9. Marketing

From time to time, we may send you information about services, offers, or updates that we believe are relevant to you.

We will only send marketing messages where we have your express consent or a legitimate interest to do so. You may opt out at any time using the unsubscribe link in our emails or by contacting our support team.

We do not send marketing communications through a user dashboard, and you will never receive such messages without prior consent.

10. Your rights

Depending on your location and applicable laws, you may have rights over your data, including the right to:

• Access your personal information
• Correct or update inaccuracies in your information
• Request the deletion of your data under certain conditions
• Withdraw consent where applicable
• Object to certain forms of processing
• Request that we restrict data processing
• Receive a copy of your data in a portable format
• File a complaint with a supervisory authority

To exercise your rights, please contact us with sufficient information to verify your identity and the scope of your request.

11. Keeping your personal information secure

We take the protection of your information seriously and implement a range of safeguards, including:

• Secure server environments
• SSL encryption for all data in transit
• Role-based access controls
• Regular monitoring and backups
• Incident response protocols

In the event of a security breach, we will notify affected individuals and authorities as required by law.

12. How to complain

If you have any questions or concerns about how we handle your data, we encourage you to contact us first.

If you are not satisfied with our response, and you are located in Pakistan, you may reach out to the Pakistan Telecommunication Authority (PTA) or other relevant data protection authority.

13. Changes to this website’s privacy policy

This privacy policy was published on April 19, 2025, and is subject to updates. Any changes will be published on our website, and we will notify you by email where appropriate.

14. How to contact us

If you have any questions about this privacy policy or how we handle your personal information, you can contact us.